Frequently Asked Questions

We allow for a different billing and shipping address to be entered. However, for our customers and credit card holders' protection, on orders that the cardholder's name or address is different from the shipping information we may require the vehicle's VIN # , license plate number and state.

We reserve the right to decline any order; in that case, the cardholder's credit card will be refunded in full immediately.

During your checkout process, if possible, please include in the comments area the following: the exact Year (with production date if possible), Make, Model. Also include additional information such as engine size (liters), 2wd or 4wd, 4cyl or V6, turbo or non-turbo, abs or non-abs, etc. The best information you can provide is the vin number, that would give us all the required information for your exact part. Some additional information may be required, so please check your email frequently until you receive a shipped notice from us.

Feel free to call us at (888) 625-2750

At times the vehicle manufacturer may have made several different parts for a certain vehicle of a certain year. For example, your car may have heavy-duty or light-duty brakes, and to send you the right part, we may need the 8th or 10th digit from your VIN number to accurately ship the part.

Tracking number(s) is provided at the time that your order is packed and ready to be picked up by the shipping company from our warehouse. Please allow 1-2 days after receiving your tracking number to see your package tracking information. The tracking numbers are not active until the package(s) are scanned at the shipping facility; i.e. UPS, FedEx.

"Same day shipping" or "One-day handling" does not mean you're going to receive your product the next day. Please use the estimated delivery map located in the shipping tab on the top for an estimated arrival time of your order.

This question always occurs when some additional information may be required and we have sent an email requesting this information and have not received a response back. The best way to receive your part as soon as possible is to provide us with the VIN number during your checkout process in the comments area or call us at (888) 625-2750 or 201-319-1909 and we will ask you for all the required vehicle information to accurately ship the part. We carry most parts in stock and normally ship the same day or the next business day.

No, Our parts are direct fit replacements with no modifications required unless otherwise mentioned in our item's description.

The reason our prices are so low is because there is no middle man, we keep our overhead low and we sell a high volume of auto parts.

We accept Visa, Mastercard, Discover as well as PayPal Express checkout (you may use AMEX with the "Checkout as guest" option on PayPal Express). You do not need a PayPal account to use PayPal. Simply use "Checkout as guest" and enter your credit card and shipping info on the next page. Both checkout methods are verified secure by respective payment processors and certs are displayed and readily available for real-time buyer verification on the site, we will e-mail you when your order is shipped.

In the case you make a mistake with your shipping address, you will be charged for any shipping charges, such as having the package returned back to us and sending the package to your correct address.

Due to the size of our products, we ship most of our packages via FedEx or UPS and they do not deliver to Post Office Mail Boxes. Any order we received with a P.O. Box address will be canceled and refunded.

The best way to contact us is via email: Info@timeautoparts.com
or you can reach us at our office during our business hours:
Phone#: (888) 625-2750
Mon - Thu 8:00AM - 4:00PM EST
Fri 8:00AM - 3:00PM EST
Saturday - Sunday closed

Still Have a Query?

The best way to contact us is via email: Info@timeautoparts.com or you can reach us at our office during our business hours: Phone#: (888) 625-2750. Work Hours: Monday-Thursday: 8:00AM to 4:00PM EST | Friday: 8:00AM to 3:00PM EST | Saturday-Sunday: Closed.

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